Volunteering-Frequently Asked Questions

CCHA Volunteering FAQ

Q:       Can a non-parent volunteer?

A:       No.  Only player parents or legal guardians may volunteer.  This means no siblings, relatives, neighbors, babysitters, etc.

Q:       Can children accompany adult volunteers at their shifts, such as Concessions?

A:       No.  For safety and liability reasons, no children can be behind the Concessions counter at any time.  Repeat: No children behind the Concessions counter at any time.

Q:       Do other associations charge more for their no-show fees?

A:       Yes, some charge up to $100/hour plus a flat $100 assessment for each shift.  E.g., a no-show on a 5-hour shift would be billed $600.

Q:       Can I complete more than my minimum number of required volunteer hours?

A:       Yes.  Many families do this and it is a very welcome contribution to CCHA’s program and its success.

Q:       Do I receive credit on a per hour basis if I don’t fulfill all volunteer hours?

A:       No.  The volunteer hours that are required by your family are the minimum amount of hours required.  There will not be any partial credit given.

Q:       Do I receive credit on my CCHA dues/account if I do more volunteer hours then required?

A:       No.  These are volunteer hours so if you do extra they will not be any credit onto your account.  We do appreciate all the extra hours many of you do to make this association successful.

Q:      If two shifts take place at the same time, can only one family member show up and get credit for both shifts?

A:       No.  There must be one family member for each shift and one person cannot get credit for more than one shift at a time.

Q:      If I sign up for one shift, can two family members show up and get credit for two shifts?

A:       No.  You only get credit for each individual shift for which you sign up.  You cannot have more people show up and get credit.

Q:       Do board members need to complete volunteer hours?

A:       No.  Since they put in countless hours they are exempt from the volunteer policy.

Q:       Do head coaches need to complete volunteer hours?

A:       No, other than their coaching duties.  They will receive full credit for volunteer requirement.  This is limited to one head coach per team.  Of course, they are always welcome to work scheduled volunteer hours if they choose.

Q:       Do assistant coaches need to complete volunteer hours?

A:       Yes, in addition to their coaching duties, they are required to do an additional 1 – 5 hours depending on how many players and at what level they play for.

Q:       Do managers need to complete volunteer hours?

A:       Yes, in addition to their managerial duties they are required to do an additional 1 – 5 hours depending on how many players and at what level they play for.

Q:       Can I ever be assigned a volunteer shift and not choose my own?

A:       In rare instances, yes.  If we don’t have enough people voluntarily sign up for tournaments and jamborees, for instance, we’ll begin randomly signing up people for the open shifts as we get closer to the events.  The important things to remember are: (1) everyone will get fair warning and (2) we’ll start assigning shifts to those families who have completed the fewest hours.

Q:       If I am a head coach, do I need to pay the volunteer deposit?

A:       Yes.  Because of the vagaries of the coaching world, we need to collect checks from head coaches, too.  As long as you fulfill your coaching duties, your volunteer deposit check will be returned at the end of the season like everyone else’s.

Q:       If I am a head coach for two teams, can I credit my hours from one team to someone else?

A:       No transfers allowed.

Q:      Why is there a volunteer deposit?

A:       To encourage families to complete their volunteer shifts and to show up at all shifts as well as to protect those families who steadfastly complete their hours.

Q:      What is the volunteer deposit process?

A:       Families with the exception of sponsors, board members and key volunteers need to send a check for the correct volunteer deposit amount (see Volunteer Policy) and mail it to CCHA, Po Box 1006, Chanhassen, MN 55317.  If all volunteer hours are completed, this check will be returned at season’s end.  This check will only be cashed if all volunteer hours are not completed and/or there are no-show hours.  No one will be allowed on the ice without a volunteer deposit check, which includes tryouts.  Coaches must pay the volunteer deposits, too.  Since the vast majority of families complete all their volunteer hours, we do not anticipate the need to cash many checks.

Q:       What if I can’t make a scheduled volunteer shift?

A:       You’re responsible for either completing your volunteer shift or ensuring that someone else does.  If it’s far enough in advance of your shift, you can request a cancellation shift on-line.  If this is not possible, you will need to find someone else to complete your shift.  You can try families on your team or other hockey families who you know.  If you still can’t find someone and no one completes your scheduled shift, you’ll be assessed a no-show fee of $25/hour.

Q:       What happens if I no-show?

A:       The no-show will be noted on the sign-in sheet by those volunteers present or by administrative personnel.  $25 per no-show hour will be applied to your account.  The current status of your volunteer deposit will also available on your on-line Volunteer Record.  No-shows put a strain on those who do show up and no one likes to be in that position, so please do your utmost to ensure your shifts are covered.

Q:       Even though head coaches get full volunteer credit, do they still need to register on the volunteer system?

A:       Yes.  We want to ensure that all credited hours are accounted for.  Head coaches still need to create a profile online.  Plus, some head coaches may also want to complete additional volunteer hours and this is certainly allowed.

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